Roles and Responsibilities

Project Management

  • Ensures successful delivery and adoption of client engagements
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
  • Completes detailed software requirements documentation
  • Manages day-to-day operational aspects of a project and scope, and resolves and/or escalates issues in a timely fashion
  • Effectively applies methodologies and meets project standards
  • Identifies resources needed and assigns individual responsibilities
  • Reviews deliverables prepared by team before passing on to the clientMinimizes our exposure and risk on project
  • Ensures project documents are complete, current, and stored appropriately
  • Tracks and reports team hours and expenses on a weekly basis
  • Manages project budget, analyzes project profitability, revenue, and margins
  • Facilitates team and client meetings effectively
  • Holds regular status meetings with project team
  • Effectively communicates relevant project information to Executive Leadership Team

Client Management

  • Builds and maintains strong client relationships by delivering high quality work products and deliverable Strong empathy for clients
  • Manages day-to-day client interaction; sets and manages client expectations
  • Develops deep and meaningful relationships with clients that foster lasting ties
  • Communicates effectively with clients to identify needs and evaluate alternative business solutions including interacting with senior executives to articulate value proposition and exploring new opportunities
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Builds a knowledge base of each client’s business, organization and objectives.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Proactively identifies and addresses project risks and prevents these from turning into critical issues.

Technical Understanding

  • Possesses a thorough understanding of products, capabilities and features
  • Understand customer’s operational and technical structure to formulate how solutions can integrate and co-exist with other systems

Business Development

  • Identifies business development and “add-on” sales opportunities as they relate to a client project
  • Engages with the Senior Account Executive or Executive Leadership Team as appropriate to help capitalize on these opportunities.
  • Strong client management skills including interactions with Senior Executives on the client side (VPs and Sr. Director level)
  • Strong technical project management experience
  • Excellent writing and communication skills

Work with cross-functional teams

  • Executive Leadership – to set key metrics and objectives
  • Product Management – driving product road map
  • Sales – for cross-sell and up-sell opportunities & client retention
  • Marketing – marketing to existing clients
  • Finance – for Billing, AR & forecasting
  • Engineering & DATA – to drive customer outcomes & ensure there is customer feedback process

To join us send your resume to